We have all been there – moments of feeling over-worked, being required in too many places at once and wishing for more hours in the day (at the same time, wishing it was the end of the day).
The process to take back control is easy to layout and hard to achieve – it is one of the reasons to consider a consultant or coach, to offer you the support you need in knowing when to drop, delegate or do a task, as well as help you escape the repetitive day-to-day in favour of finding the joy in your business again and remembering why you started in the first place.
Here are some simple steps:
- define clear goals
- improve efficiency with clear processes and good communication
- focus on excellent customer service
- develop your staff (by building systems that allow you to delegate and step back) rather than being constantly involved in daily operations.
- Regularly monitor your business’s performance, analyze market trends and competition
Finally, using the words of Ancient Roman writer Publilius Syrus
“Malum est consilium, quod mutari non potest”
Otherwise known as: ”A bad plan is one that cannot be changed”
So have a plan, but adapt your strategies as needed.
If the above looks easy to do, but feels hard to implement, it is time to get in touch.
On the flip side, if you’re reading this and wanting to know more about achieving it, here are some extra details on the how…
1. Set Clear Goals & Plan Strategically
- Define Your Vision:
Determine your company’s current state and future goals, considering market trends. - Create a Plan:
Develop specific, well-defined goals and create a strategic plan to achieve them.
2. Improve Efficiency and Productivity
- Streamline Operations:
Have consistent processes for day-to-day operations to improve efficiency and productivity – something that is achievable even when the work on the job is variable! - Use Technology:
Use analytics software to understand staff and customers, then use it to improve your products or services. - Enhance Communication:
Have open communication channels within your company to prevent misunderstandings and delays.
3. Focus on Customer Experience
- Provide Exceptional Service:
Focus on delivering outstanding customer service – nothing works better than word of mouth (and it costs less!) - Encourage Feedback:
Actively seek out, then listen to, customer feedback to identify areas for improvement and build loyalty.
4. Develop Your People
- Invest in Your Team:
Offer development and training opportunities to your employees, setting targets and supporting them to gain new skills. - Delegate and Empower:
Use or create systems and processes that allow you to delegate tasks, empowering your team to make decisions and take on more responsibility.
5. Monitor Performance and Adapt
- Track Results:
Set Key Performance Indicators (KPIs), then monitor your activities and results to assess the effectiveness of your processes and plans. - Analyse and Adapt:
Keep your focus on your business processes and strategies, as required make changes to improve performance and adapt the business to the situation.
6. Differentiate Your Business
- Solve Problems:
Focus on solving specific customer problems and understanding their needs to craft the perfect “offering” to maximise your selling power (this is different to “picking a niche”, which can be all too common advice). - What makes you Unique:
Through listening to the clients, applying feedback to your product/service and creating quality that exceeds your competition, become an expert in your field – then market it.
There is never a magic wand to make all of the above happen, but if you like the ideas and struggle with the time to make it happen, or the cashflow headroom to invest in the necessary, speak with Legge-Work Consultancy to find out how we can support you to deliver the success you want for your business.
T: 01296 321800
E: d.legge@legge-work.co.uk
Or use the website: Contact Us
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Legge-Work Consultancy Ltd
Fractional COO | Coaching | Consultancy | Training
Finding the solution your business needs, together.
Finding the solution your business needs, together. 
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